ATTICS International Internal Quality Assurance (IQA)Strategy Policy

These policies are developed exclusively for ATTICS International. Any copying, sharing, or reuse without written consent is not permitted.

Purpose

ATTICS International is committed to delivering consistent, high-quality, credible, and internationally recognized services.

The purpose of this Internal Quality Assurance (IQA) Strategy Policy is to establish a systematic framework to plan, implement, monitor, evaluate, and continually improve the quality of all ATTICS International activities, ensuring compliance with international standards and stakeholder expectations.

Scope

This policy applies to all ATTICS International operations, including:

It applies to all employees, auditors, trainers, assessors, inspectors, laboratory personnel, management, and external partners delivering ATTICS International services.

Policy Statement

ATTICS International shall:

IQA Objectives

IQA Framework

ATTICS International’s IQA system is based on the Plan–Do–Check–Act (PDCA) cycle:

Plan

Do

Check

Act

IQA Cycle Timeline

The PDCA cycle operates on quarterly planning intervals, with annual comprehensive reviews, monthly performance monitoring, and real-time corrective actions for critical non-conformities, ensuring responsive quality management across all service lines.

IQA Activities

Internal Quality Assurance includes:

Risk-Based Audit Scheduling

Internal audit frequency and depth are determined by risk assessment outcomes, with higher-risk areas (new service lines, centres with previous non-conformities, critical certification decisions) receiving more frequent and comprehensive audits than established, stable processes.

Roles and Responsibilities

Top Management

Quality Manager / IQA Coordinator

Trainers, Assessors, Inspectors & Laboratory Staff

Approved Centres and Partners

IQA Competence Requirements

Internal auditors and quality assurance personnel must complete formal auditor training, demonstrate independence from the areas they audit, and participate in annual competency assessments to maintain their IQA authorization status.

Monitoring Approved Centres

ATTICS International monitors approved centres through:

Performance Scorecard for Centres

Approved centres are evaluated using a standardized performance scorecard incorporating assessment outcomes, candidate feedback, audit findings, and compliance metrics, with centers scoring below threshold levels entering enhanced monitoring or corrective action programs.

Records and Documentation

All IQA activities, audit findings, review reports, corrective actions, and improvement plans shall be documented and retained for accreditation and management review.

Continual Improvement

IQA findings are used to:

IQA Effectiveness Metrics

The effectiveness of the IQA system is measured through closure rates of corrective actions, reduction in repeated non-conformities, stakeholder satisfaction trends, and external accreditation audit outcomes, with results reviewed quarterly by top management.

Compliance with International Standards

This IQA Strategy supports alignment with:

Related Documents

This policy should be read in conjunction with:

Distribution

This policy is distributed to all employees via the company intranet and is available to stakeholders upon request. All personnel are responsible for reviewing and complying with the latest version available in the document management system.