ATTICS International Learner Feedback Recording and Review Procedure
Document Number
ATTICS-POL-029
Version Number
1.0
Document Control
DC29
Effective Date
06-01-2026
Document Status
Approved
Approval Date
06-01-2026
ATTICS International Learner Feedback Recording and Review Procedure
These policies are developed exclusively for ATTICS International. Any copying, sharing, or reuse without written consent is not permitted.
Purpose
ATTICS International is committed to delivering high-quality learning, assessment, and certification services that meet learner and stakeholder expectations.
The purpose of this procedure is to define how learner feedback is collected, recorded, reviewed, and used to improve training delivery, assessment practices, learner support, and overall service quality.
Scope
This procedure applies to feedback from:
Learners enrolled in training programs
Online and blended learning participants
Examination and assessment candidates
Corporate-sponsored learners
Approved training and examination centres
It covers feedback on:
Course content and delivery
Trainers and facilitators
Learning materials
Online learning platforms
Assessments and examinations
Learner support services
Facilities and environment
Policy Statement
ATTICS International shall:
Provide accessible channels for learner feedback
Encourage honest and constructive feedback
Record feedback accurately and confidentially
Review feedback systematically
Take appropriate improvement actions
Inform learners of significant outcomes where appropriate
Feedback Collection Methods
Learner feedback is collected through:
End-of-course feedback forms
Online feedback surveys
Learner satisfaction questionnaires
Post-examination feedback forms
Focus group discussions
Direct emails or support desk submissions
Approved centre feedback reports
Feedback Recording Procedure
Feedback is received through official channels
Feedback is logged in the Learner Feedback Register
