ATTICS International Staff Development Policy and Procedures
Document Number
ATTICS-POL-044
Version Number
1.0
Document Control
DC44
Effective Date
06-01-2026
Document Status
Approved
Approval Date
06-01-2026
ATTICS International Staff Development Policy and Procedures
These policies are developed exclusively for ATTICS International. Any copying, sharing, or reuse without written consent is not permitted.
Purpose
ATTICS International recognizes that the competence, motivation, and continuous professional growth of its personnel are essential to delivering high-quality, credible, and internationally recognized services.
The purpose of this policy and procedure is to establish a structured framework for staff development, training, competence maintenance, and career progression, ensuring all personnel remain capable, informed, and aligned with organizational objectives and international standards.
Scope
This policy applies to:
Permanent and contract employees
Consultants and external experts
Auditors, trainers, assessors, and invigilators
Inspectors and laboratory personnel
Administrative and support staff
Approved centre personnel delivering ATTICS International services
Policy Statement
ATTICS International shall:
Identify competence requirements for all roles
Provide appropriate training and development opportunities
Support continuous professional development (CPD)
Monitor staff performance and competence
Maintain development records
Promote career growth and knowledge sharing
Ensure compliance with ISO competence requirements
Staff Development Objectives
Maintain technical and professional competence
Ensure understanding of ATTICS policies and procedures
Keep personnel updated on ISO standards and industry practices
Improve service quality and customer satisfaction
Support staff motivation and retention
Strengthen organizational capability and succession planning
Identification of Development Needs
Staff development needs are identified through:
Job role and competence requirements
Performance appraisals
Internal audit and IQA findings
Client and learner feedback
Changes in standards or regulations
Introduction of new services or technologies
Development Methods
Staff development may include:
Induction and onboarding training
Internal technical training
External professional courses
Workshops and seminars
On-the-job coaching and mentoring
Peer learning sessions
Online learning modules
Standard and regulatory update briefings
Continuing Professional Development (CPD)
Professional and technical staff are required to:
Participate in relevant CPD activities annually
Maintain personal CPD records
Stay updated on sector developments
Demonstrate continued competence when reviewed
CPD participation is monitored by the Quality / HR Manager.
Performance Review
Staff performance and development progress are reviewed through:
Annual performance appraisals
Competence evaluations
Observation of work activities
Internal audit feedback
Training effectiveness assessments
Where gaps are identified, further training is arranged.
Responsibilities
Top Management
Approve staff development strategy
Provide resources for training and CPD
HR / Quality Manager
Maintain staff competence and training records
Coordinate development programs
Monitor CPD compliance
Line Managers
Identify role-specific development needs
Support staff learning and mentoring
All Personnel
Participate in assigned training
Maintain professional competence
Record CPD activities
Record
The following records are maintained:
Induction completion records
Training attendance records
CPD logs
Competence evaluation reports
Performance appraisal records
All records are stored securely in accordance with the Document Retention & Secure Storage Policy.
Quality Assurance Link
Staff development effectiveness is reviewed through:
Internal Quality Assurance (IQA)
Internal audits
Management review meetings
Continual improvement planning
Compliance with International Standards
This policy fulfills requirements of:
ISO 9001:2015 – Competence and awareness
ISO/IEC 17024:2012 – Competence of personnel performing certification activities
ISO/IEC 17025 – Competence of laboratory and technical staff
ISO 21001:2025 – Educational and organizational competence governance
