These policies are developed exclusively for ATTICS International. Any copying, sharing, or reuse without written consent is not permitted.
Organizational Context
ATTICS International is an ISO 9001:2015 (Quality Management Systems), ISO/IEC 17024:2012 (Conformity Assessment – Certification of Persons), and ISO 21001:2025 (Educational Organizations Management Systems) Certified and Compliant Organization, and an Organizational Member of ASTM International (Membership No. 2515539).
All staff roles are designed to support impartiality, competence, consistency, and continual improvement in line with international standards and best practices.
Assessor – Job Description
Job Title: Assessor
Reports To: Internal Quality Assurer (IQA) / Program Manager
Role Purpose:
The Assessor is responsible for conducting fair, valid, reliable, and impartial assessments of learners’ knowledge, skills, and competence in accordance with approved assessment plans, qualification requirements, and ATTICS International policies.
Key Responsibilities:
Conduct assessments in line with approved assessment plans and criteria
Verify learner identity and eligibility prior to assessment
Apply assessment standards consistently and objectively
Collect valid, authentic, sufficient, and current evidence
Record assessment decisions accurately and completely
Provide clear and constructive feedback to learners
Implement approved learner adjustments and special consideration
Maintain confidentiality of learner information and assessment records
Declare and manage conflicts of interest
Comply with ATTICS International policies and procedures
Participate in standardization and professional development activities
Authority:
Recommend assessment outcomes based on evidence
Request additional evidence where required
Refer issues to IQA or management when necessary
Competence & Qualification Requirements:
Relevant technical or professional qualification
Assessor qualification (where applicable)
Demonstrated occupational competence
Knowledge of assessment principles and practices
Understanding of impartiality and confidentiality requirements
The IQA is responsible for ensuring the quality, consistency, validity, and integrity of assessment and certification processes across all programs delivered by ATTICS International.
Key Responsibilities:
Develop and implement internal quality assurance strategies
Monitor assessor performance through sampling and observation
Verify assessment decisions for consistency and compliance
Ensure assessment tools and materials meet required standards
Support assessor development and standardization
Ensure compliance with ISO 9001, ISO/IEC 17024, and ISO 21001 requirements
Monitor implementation of learner adjustments and special consideration
Identify nonconformities and implement corrective actions
Maintain IQA records and reports
Support audits, accreditation visits, and management reviews
Authority:
Approve or reject assessment decisions where required
Require corrective actions from assessors
Recommend suspension of assessment activities if quality risks are identified
Competence & Qualification Requirements:
Relevant technical or professional qualification
IQA/Internal Verifier qualification
Proven assessment and quality assurance experience
Knowledge of international education and conformity assessment standards
Strong analytical and communication skills
Performance Monitoring:
Internal audits and management reviews
Accreditation and external audit outcomes
Effectiveness of corrective actions
Trainer / Instructor – Job Description
Job Title: Trainer / Instructor
Reports To: Training Manager / Program Coordinator
Role Purpose:
The Trainer is responsible for delivering high-quality, learner-focused training aligned with approved curricula, learning outcomes, and ATTICS International learning delivery standards.
Key Responsibilities:
Deliver training in accordance with approved learning plans
Prepare and maintain training materials
Engage learners effectively and professionally
Support learner progress without compromising assessment integrity
Maintain attendance and participation records
Ensure safe and inclusive learning environments
Collect learner feedback for improvement
Comply with learning conduct and delivery practices
CompetenceRequirements:
Subject matter expertise
Training or teaching qualification (where applicable)
Strong communication and facilitation skills
Quality Manager – Job Description
Job Title: Quality Manager
Reports To: Top Management
Role Purpose:
The Quality Manager oversees the implementation, maintenance, and continual improvement of ATTICS International’s Quality Management System.
Key Responsibilities:
Maintain ISO 9001, ISO/IEC 17024, and ISO 21001 compliance
Develop and control policies and procedures
Conduct internal audits and management reviews
Monitor corrective and preventive actions
Support accreditation and certification activities
Promote a culture of quality and compliance
Administrative / Program Support Staff – Job Description
Job Title: Program / Administrative Support Officer
Reports To: Program Manager
Role Purpose:
To support operational, documentation, and coordination activities related to training, assessment, and certification services.
Key Responsibilities:
Maintain learner and assessment records
Coordinate schedules and logistics
Support communication with learners and staff
Ensure document control and data protection compliance
General Staff Responsibilities (Applicable to All Roles)
All staff shall:
Comply with ATTICS International policies and procedures
Maintain confidentiality and data protection
Declare conflicts of interest
Participate in training and professional development
Uphold ethical and professional conduct
Review & Approval
These job descriptions are reviewed periodically to ensure continued suitability, effectiveness, and alignment with international standards.
