ISO/IEC 20000-1:2018 – Information Technology Service Management Systems Company Certification
Deliver Reliable IT Services with ISO/IEC 20000-1
Improve IT service delivery, performance, and customer satisfaction
ISO/IEC 20000-1:2018 is the internationally recognized standard for Information Technology Service Management Systems (ITSMS), designed to help organizations deliver reliable, efficient, and customer-focused IT services. The standard provides a structured, process-based framework built on service planning, performance monitoring, risk management, and continual improvement, enabling organizations to enhance IT service quality, align IT operations with business objectives, meet regulatory requirements, and increase customer satisfaction.
ATTICS International delivers professional ISO/IEC 20000-1:2018 – IT Service Management Systems Company Certification services to organizations worldwide. Our auditing and certification services are conducted through American Certification Service – Global Program (ACS GP), ensuring impartial, internationally aligned audits and globally recognized certification outcomes.
Through a structured and value-driven certification approach, ATTICS International supports organizations in implementing effective IT service management practices, improving service reliability, reducing downtime, strengthening operational control, and building client and stakeholder confidence — fully aligned with international best practices for IT service management excellence.
Why Choose Our ISO/IEC 20000-1:2018 Certification Services
At ATTICS International, we understand that effective IT service management is not just about compliance it’s about delivering reliable services, improving user experience, and building trust in your IT operations. Our ISO/IEC 20000-1:2018 certification services are designed to make your certification journey smooth, transparent, and value-driven.
Key Reasons to Choose ISO/IEC 20000-1:2018 Certification
- Internationally Recognized Certification
- Audits and certification conducted through American Certification Service – Global Program (ACS GP), ensuring global acceptance and credibility.
- Experienced ITSMS Specialists
- Qualified auditors and consultants with extensive expertise in IT service management systems and service performance optimization.
- Tailored Certification Support
- Customized approach based on your IT service structure, organization size, and service delivery model.
- Smooth & Fast Certification Process
- Structured methodology designed to minimize disruption and achieve timely certification.
- Regulatory & IT Compliance Support
- Assistance in meeting IT governance, data protection, and service management regulatory requirements.
- Strong IT Service Management Culture
- Helps improve staff awareness, service consistency, and continual improvement in IT service delivery.
- Improved Business Reputation
- Demonstrates commitment to high-quality IT services, strengthening client confidence and market credibility.
- Ongoing Support & Guidance
- Continued assistance for surveillance audits, renewals, and continual improvement.
ISO/IEC 20000-1:2018 Certification
Services by ATTICS International
ATTICS International provides independent, impartial, and professional ISO/IEC 20000-1:2018 IT Service Management System (ITSMS) certification services in collaboration with American Certification Service – Global Program (ACS GP). Our certification process is conducted in full accordance with international standards, accreditation criteria, and certification requirements, ensuring credible and globally recognized certification outcomes.
Our ISO/IEC 20000-1:2018 Certification Services Include:
- IT Service Management System (ITSMS) Assessment & Audit Planning
- Stage 1 Audit – Readiness and Documentation Review
- Stage 2 Audit – Implementation and Effectiveness Assessment
- Certification Decision and Certificate Issuance
- Surveillance Audits to Ensure Ongoing Compliance
- Recertification Audits at the End of the Certification Cycle
Our ISO/IEC 20000-1:2018 Certification Process
We follow a transparent and internationally recognized certification pathway to support organizations in achieving and maintaining ISO/IEC 20000-1:2018 IT Service Management System (ITSMS) certification.
Scope & Application Review
Definition of certification scope, organizational boundaries, IT services, service delivery processes, and ITSMS requirements.
Documentation & Readiness Audit
Review of documented IT Service Management System, service management policies, procedures, and evaluation of readiness for certification.
Implementation & Effectiveness Audit
Assessment of ITSMS implementation, service delivery performance, incident and change management processes, and conformity with ISO/IEC 20000-1:2018 requirements.
Certification Approval Decision
Independent certification decision by qualified personnel and issuance of ISO/IEC 20000-1:2018 certification.
Surveillance & Recertification
Periodic surveillance audits to ensure ongoing compliance and full recertification at the end of the certification cycle (typically three years).
Applicability – Who Can Get ISO/IEC 20000-1:2018 Certified?
ISO/IEC 20000-1:2018 certification is applicable to organizations of all sizes and sectors that deliver or manage IT services, regardless of industry type, ownership structure, or geographical location. The standard is designed to help organizations establish effective IT Service Management Systems that ensure reliable service delivery, improved performance, and compliance with IT governance and regulatory requirements.
Key Features of ISO/IEC 20000-1:2018
ISO/IEC 20000-1:2018 focuses on establishing reliable, efficient, and customer-focused IT service management through a structured ITSMS framework. The standard enables organizations to improve IT service quality, ensure consistent service delivery, and align IT operations with business objectives.
Core elements include:
These structured requirements enable organizations to meet IT governance and regulatory obligations, reduce service disruptions, improve user satisfaction, and integrate IT service management into strategic business planning for long-term operational excellence.
Benefits of ISO/IEC 20000-1:2018 Certification
Improved IT Service Quality & Compliance
Certification confirms that your IT Service Management System meets internationally recognized standards and applicable IT governance and regulatory requirements.
Enhanced Operational Efficiency & Risk Control
Structured IT service management processes improve efficiency, reduce service disruptions, and minimize operational and compliance risks.
Stronger Customer Confidence & Brand Reputation
ISO/IEC 20000-1:2018 certification demonstrates your commitment to delivering reliable and high-quality IT services building lasting trust with clients and stakeholders.
Expanded Market & Business Opportunities
Certified organizations are often preferred in IT service contracts and outsourcing agreements, enhancing competitiveness and business growth potential.
Why ATTICS International with ACS GP?
Expert ITSMS Auditors & Accredited Certification: Our experienced IT service management system auditors work in collaboration with accredited certification bodies to deliver robust, impartial, and reliable ISO/IEC 20000-1:2018 audits.
Value-Driven IT Service Audits: We assess not only compliance with ISO/IEC 20000-1 requirements, but also the effectiveness of your IT service management processes and opportunities for continual improvement in service performance.
Internationally Recognized Certification: Certification issued through ACS GP ensures global credibility, market acceptance, and recognition across industries and IT service sectors.
Ready to Get Started?
Enhance the quality and reliability of your IT services, improve service performance, and demonstrate compliance with ISO/IEC 20000-1:2018 IT Service Management System requirements.
Partner with ATTICS International to begin your ISO/IEC 20000-1:2018 certification journey through ACS GP, ensuring internationally recognized and credible certification outcomes.
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