QCLSSC Lean Six Sigma Black Belt Services

Driving Customer Value, Quality, and Efficiency in Services.

Course Overview

The QCLSSC Lean Six Sigma Black Belt Services certification is an advanced, globally recognized qualification designed for professionals who lead high-impact process improvement and operational excellence initiatives within service-based organizations. This program equips participants with expert-level Lean Six Sigma knowledge, advanced analytical techniques, and strategic leadership capabilities to drive measurable improvements in service quality, efficiency, customer satisfaction, and business performance.

The course integrates Lean principles and Six Sigma methodologies with a strong emphasis on data-driven decision-making, statistical analysis, DMAIC (Define, Measure, Analyze, Improve, Control), service process optimization, and variation control. Participants develop expertise in root cause analysis, process mapping, service flow analysis, design of experiments (DOE), performance measurement, and sustainable improvement strategies tailored specifically for service environments.

This certification is ideal for service operations managers, quality professionals, process improvement leaders, Six Sigma Green Belts transitioning to Black Belt, business analysts, and consultants responsible for leading complex service improvement projects. Through practical case studies, real-world service scenarios, and competency-based learning, candidates gain the ability to analyze complex service processes, implement effective solutions, and deliver sustainable business results.

Study Units

  • Module 1: Introduction to Lean Six Sigma & Black Belt Role
  • Module 2: Define Phase – Project Selection & Chartering
  • Module 3: Measure Phase – Data Collection & Performance Metrics
  • Module 4: Measure Phase – Statistical Foundations
  • Module 5: Analyze Phase – Root Cause & Data Analysis
  • Module 6: Improve Phase – Solution Development & Validation
  • Module 7: Control Phase – Sustaining Improvements
  • Module 8: Advanced Lean Tools & Techniques
  • Module 9: Leadership & Change Management
  • Module 10: Financial Analysis & Project Benefits Realisation
  • Module 10: Risk Management & Compliance in Process Improvement
  • Module 10: Black Belt Capstone Project

Learning Objectives

Upon successful completion of this course, participants will be able to:

  • Demonstrate advanced knowledge of Lean Six Sigma principles and the strategic role of a Black Belt in organisational improvement.
  • Define, scope, and manage high-impact process improvement projects using VOC, SIPOC, stakeholder analysis, and project charters.
  • Measure and evaluate process performance through effective data collection, process mapping, and performance metrics.
  • Apply statistical concepts to analyse data, assess process capability, and establish reliable performance baselines.
  • Identify root causes of process inefficiencies using data-driven analysis, hypothesis testing, regression, and FMEA techniques.
  • Develop, test, and implement improvement solutions using Lean tools, waste reduction methods, and Design of Experiments (DOE).
  • Create and apply control plans to sustain improvements through standardisation, visual management, and statistical process control (SPC).
  • Utilise advanced Lean methodologies such as Value Stream Mapping, Kaizen, 5S, and mistake-proofing to optimise workflows.
  • Lead cross-functional teams effectively by applying leadership, communication, and change management strategies.
  • Analyse financial performance by calculating cost of poor quality (COPQ), validating project savings, and measuring ROI.
  • Manage risks and compliance requirements while maintaining ethical and governance standards in improvement initiatives.
  • Plan, execute, and present a complete DMAIC capstone project demonstrating professional-level competence and impact.

Ideal Learner

This certification is designed for experienced professionals in service-based industries who lead or support complex process improvement initiatives and want to develop advanced Lean Six Sigma, analytical, and leadership capabilities to enhance service quality and operational performance.

  • Lean Six Sigma Green Belts progressing to Black Belt level
  • Service Operations Managers and Service Delivery Leaders
  • Quality Managers, Quality Analysts, and Compliance Professionals
  • Continuous Improvement Leaders and Process Excellence Professionals
  • Business Analysts and Process Improvement Specialists
  • Six Sigma Practitioners working in service environments
  • Project Managers leading cross-functional service improvement projects
  • Professionals responsible for improving customer experience, efficiency, and service quality
  • Individuals involved in data analysis, performance measurement, and process optimization
  • Leaders aiming to drive transformational change and operational excellence in service organizations

Course Details

  • Duration: 4 to 6 Months
  • Mode: Online self-paced or instructor-led workshop
  • Assessments: Scenario-based examination
    Data-driven improvement evidence
    Passing score: 75%

Get in Touch

+92-333-0106325
sixsigma@atticsintl.com

Course Eligibility

Learners should meet the following entry requirements:

  • Minimum 3–5 years of relevant professional experience in service operations, quality, or process improvement
  • Experience in leading or supporting process improvement projects in service environments
  • Educational background in business, quality, operations, or related fields (advantageous but not mandatory)
  • Ability to read and understand course materials in English

Course Fee

400k PKR / 1200 GBP / 1500 USD

FAQs

This certification is ideal for Lean Six Sigma Green Belts, service operations managers, quality professionals, business analysts, process improvement leaders, consultants, and professionals responsible for improving service quality and customer experience.

Learners gain advanced expertise in DMAIC, statistical analysis, service process optimization, root cause analysis, design of experiments (DOE), performance measurement, and leadership skills to drive measurable service improvements.

This certification is valuable for professionals in banking, healthcare, hospitality, IT services, telecom, logistics, customer support, consulting, and other service-based industries.

Yes, prior knowledge of Lean Six Sigma principles and DMAIC methodology is required, along with practical exposure to improvement projects in service environments.

Yes, QCLSSC Lean Six Sigma Black Belt Services is globally recognized and aligned with international best practices in Lean Six Sigma and service excellence.

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