These policies are developed exclusively for ATTICS International. Any copying, sharing, or reuse without written consent is not permitted.
Purpose
ATTICS International is committed to fair, transparent, and professional financial practices in all its services.
The purpose of this Refund Policy is to define the conditions, processes, and limitations under which refunds may be granted for training programs, examinations, certification services, and other service engagements, ensuring clarity and protection for learners, clients, and stakeholders.
Scope
This policy applies to payments made for:
Training and educational programs
Examination and assessment fees
Certification and qualification services
Inspection, testing, and calibration services
Workshops, seminars, and professional courses
It applies to:
Individual learners and candidates
Corporate clients and sponsors
Approved centre registrations
Policy Statement
ATTICS International shall:
Communicate fees and refund conditions clearly before enrollment or service agreement
Handle refund requests fairly and consistently
Process approved refunds within defined timelines
Maintain records of all refund transactions
General Refund Conditions
Training Programs
Refunds may be considered if:
A learner withdraws before course commencement
ATTICS International cancels or reschedules the course
Exceptional circumstances are accepted (medical or emergency cases with evidence)
Refunds are not normally provided if:
The course has already started
Learning materials or online access have been issued
Attendance requirements were not met without valid reason
Examination and Assessment Fees
Refunds may be granted if:
Examination is cancelled by ATTICS International
Candidate is unable to attend due to verified medical emergency
Technical failure occurs during online examination
Refunds are not provided if:
Candidate fails to attend without notice
Candidate is disqualified due to malpractice
Examination has already been delivered successfully
Certification Fees
Refunds may be considered if:
Certification service cannot be delivered by ATTICS International
Administrative or processing errors occur
Refunds are not provided if:
Candidate fails assessment requirements
Certification has already been issued
Corporate and Technical Services
Refunds for auditing, inspection, testing, or calibration services are handled according to contractual agreements and service-level terms.
Refund Request Procedure
Refund request must be submitted in writing
Request must include:
Name and registration details
Service or course name
Reason for refund request
Supporting evidence (if applicable)
Requests must be submitted within 14 calendar days of the event giving rise to the request.
Review and Approval
Refund requests are reviewed by the Finance and Quality Manager
Decision communicated within 10 business days
Approved refunds processed within 15 business days
Mode of Refund
Refunds are issued:
To the original payment method
Or as credit toward future ATTICS International services (if agreed)
Exceptional Circumstances
ATTICS International may consider refunds outside normal conditions in cases of:
Serious medical emergencies
Bereavement
Natural disasters
Other extraordinary events supported by evidence
Complaints and Appeals
If a refund request is denied, the applicant may:
Appeal under the Complaints & Appeals Policy
Records and Confidentiality
All refund records are:
Stored securely
Managed under the Document Retention Policy
Treated confidentially
Compliance with International Standards
Aligned with:
ISO/IEC 17024 – Fair financial practices in certification services
ISO 9001:2015 – Customer satisfaction and fair service processes
ISO 21001:2025 – Learner protection and transparency
