ATTICS International Tutor Feedback and Assessment Practice Observation Policy
Document Number
ATTICS-POL-048
Version Number
1.0
Document Control
DC48
Effective Date
06-01-2026
Document Status
Approved
Approval Date
06-01-2026
ATTICS International Tutor Feedback and Assessment Practice Observation Policy
These policies are developed exclusively for ATTICS International. Any copying, sharing, or reuse without written consent is not permitted.
Purpose
ATTICS International is committed to maintaining high standards of teaching, training delivery, and assessment practices to ensure consistent learner experience and credible qualification outcomes.
The purpose of this policy is to define processes for:
Tutor performance feedback
Observation of teaching and assessment practices
Continuous improvement of training and assessment delivery
Scope
This policy applies to:
Tutors, trainers, and facilitators
Assessors and invigilators
Online and classroom delivery
Approved training and examination centres
Internal and external delivery partners
Policy Statement
ATTICS International shall:
Monitor tutor and assessor performance regularly
Provide constructive feedback and suppor
Ensure fair, consistent, and valid assessment practices
Identify training and development needs
Promote professional growth and quality improvement
Tutor Feedback Process
Feedback on tutors is collected through:
Learner feedback surveys
Peer review
Internal Quality Assurance (IQA) reviews
Observation reports
Course performance data
Feedback is recorded, reviewed, and used for improvement planning.
Observation of Teaching Practice
Observation Objectives
Ensure adherence to approved curricula
Verify effective learner engagement
Confirm appropriate teaching methods
Ensure professional conduct
Observation Procedure
Observation scheduled or conducted randomly
Observer uses approved observation checklist
Tutor is informed of observation outcomes
Constructive feedback provided
Development actions agreed if required
Observation of Assessment Practice
Objectives
Ensure assessments are fair, valid, and reliable
Confirm compliance with examination procedures
Verify impartiality and integrity
Ensure consistent marking standards
Procedure
IQA or Quality Manager observes assessments
Evidence recorded in observation report
Findings discussed with assessor
Corrective or improvement actions implemented where necessary
Frequency of Observations
New tutors and assessors: Observed during initial delivery
Experienced staff: Observed at least once annually
Approved centres: Observed during centre monitoring visits
Development and Support
Where improvement needs are identified:
Additional training provided
Coaching or mentoring arranged
Follow-up observations conducted
Records
The following records are maintained:
Tutor feedback reports
Observation checklists
Improvement action plans
Follow-up review reports
All records are stored securely under the Document Retention Policy.
Complaints and Appeals Link
Serious concerns identified through observations may be addressed under:
Non-Conformance and Corrective Action Procedure
Complaints Procedure Policy
Compliance with International Standards
Aligned with:
ISO 21001:2025 – Educational quality assurance
ISO/IEC 17024:2012 – Competence and integrity in certification
ISO 9001:2015 – Performance monitoring and improvement
